Hey there! At Timeping, we’re not just another faceless e-commerce site—we’re a small team that genuinely cares about your experience. Ever emailed us and got a reply signed by our founder? That’s no accident. We believe real connections start with real conversations.
Honestly, we’ve all been frustrated by automated responses that go nowhere. That’s why we read every message personally. Got a question about your order? A suggestion to make our site better? Or just want to chat about that quirky product you found? We’re all ears.
Prefer typing? Our live chat (bottom right corner) is manned by actual humans during business hours. No bots, we promise.
Remember when online shopping felt personal? Neither do we—that’s why we’re bringing it back. Last month, a customer emailed about a damaged package, and our team hand-wrapped a replacement with a handwritten note. Was it efficient? Not really. Did it make their day? You bet.
P.S. Not sure if your question "fits"? Send it anyway. We’ve answered everything from "How do I track my order?" to "What’s your team’s favorite coffee brand?" (Answer: Whatever keeps us awake during midnight product testing.)
