Return & Refund Policy

At Timeping, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully to understand your rights and obligations.

Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is processed, we will issue a full refund to your original payment method.

Please note that if your order has already been prepared for shipment or has been dispatched, the cancellation may not be possible, and you will need to follow our standard return process after receiving the item.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition as when you received it
• The item must be in its original packaging
• You must provide the original receipt or proof of purchase

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error.

Refunds

Once we receive your returned item, our quality control team will inspect it to verify that it meets our return conditions. Upon approval, we will initiate your refund immediately.

Refunds will be processed to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution's processing times.

Please note that shipping costs are non-refundable unless the return is due to our error. If you received a damaged or incorrect item, we will cover the return shipping costs.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please take the following steps:

1. Check your bank account again to confirm the refund hasn't been processed
2. Contact your credit card company or payment provider, as some transactions may take additional time to post
3. If you've completed these steps and still haven't received your refund, please contact our customer service team for assistance

We will investigate any reported issues with refunds and work diligently to resolve them in a timely manner.

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